Job brief
The Customer Service Representative (CSR) is responsible for providing exceptional service to customers by addressing inquiries, resolving complaints, and ensuring a positive customer experience. This role serves as the primary point of contact between the company and its customers.Â
Responsibilities
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Respond to customer inquiries via phone, email, chat, or in person
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Resolve product or service issues efficiently and professionally
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Process orders, forms, applications, and requests
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Maintain accurate customer records and update account information
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Escalate complex issues to the appropriate department
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Follow communication procedures, guidelines, and company policies
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Provide product and service information to customers
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Handle returns, exchanges, and billing questions
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Meet individual and team performance targets
Requirements
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High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
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Previous customer service experience preferred
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Strong verbal and written communication skills
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Active listening and problem-solving abilities
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Ability to remain calm under pressure
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Basic computer skills and familiarity with CRM systems
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Strong attention to detail and multitasking skills
Upload in the following order:
1- A passport picture or a head shot of yourself
2- A full body picture of yourself
3- A cover letter of not more than 250 words.
4- Your CV
5- Your certificate. (Ex: HND)
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