Customer Service Test Customer Service Test 1 / 16 Name: Check 2 / 16 Place of residence: Check 3 / 16 Educational Level: Check 4 / 16 Field of study Check 5 / 16 Software Proficiency: Check 6 / 16 Salary Expectation Check 7 / 16 1. Scenario-Based (Customer Complaint Handling) A customer comes to the counter angry because they bought 3 tickets but were told at the entrance that one ticket was not valid. They are demanding a refund immediately and raising their voice. Question How would you handle this situation from start to finish? Check 8 / 16 2. Sales & Upselling Ability A family of four comes to buy standard tickets. You know there is a family package that includes drinks and lounge access at a slightly higher price. Question: How would you present this package to convince them to upgrade? Check 9 / 16 What is the primary purpose of the customer service role in this organization? To sell park tickets To respond to customer inquiries and resolve issues To manage customer accounts To promote park events 10 / 16 Which of the following is a key responsibility of the customer service role? Managing social media accounts Responding to customer feedback Creating marketing campaigns Conducting market research 11 / 16 What skill is essential for providing excellent customer service? Attention to detail Ability to work under pressure Strong analytical skills All of the above 12 / 16 How would you prioritize responding to customer inquiries? Email, phone, email follow-up Phone, email, email follow-up Urgent phone calls, emails, non-urgent phone calls First-come, first-served 13 / 16 SECTION C: 3. CASH HANDLING & ACCURACY TEST (3 MARKS) A customer buys: 2 Adult tickets at GH₵120 each 3 Child tickets at GH₵80 each They pay you GH₵600 in cash. 1.What is the total cost? Check 14 / 16 2.How much change should you return? Check 15 / 16 3.Explain the steps you would take to ensure accuracy when handling this transaction. Check 16 / 16 SECTION D: WRITING SAMPLE (3 MARKS) Please write a response to the following customer email: “Dear Customer Service, I’m writing to inquire about the status of my invoice delivery. I haven’t received it yet, and I’m getting concerned. Please advise. Best regards, [Customer Name]” Please respond to this email in a short sentence, providing a clear and concise solution to the customer’s inquiry. Check Your score is 0% Â
