6 Created on October 22, 2020 HOTEL MANAGER ONLINE TEST 1 / 25 As a potential Guest House manager in two sentences, how would you describe yourself? Check 2 / 25 What do you understand by rack rate? Check 3 / 25 If you were starting work at a new hotel tomorrow, what would you do to get up to speed on hotel operations? Check 4 / 25 How have you personally increased revenue at your previous workplace? Check 5 / 25 Describe a time you introduced a new policy or technology to your staff/operations. Check 6 / 25 How did your previous hotel handle staff reports and occupancy reports? Check 7 / 25 Describe a time you collaborated with your staff to improve the service of your hotel. Check 8 / 25 How would you encourage trust and loyalty in your guests? Check 9 / 25 Describe a time you turned a negative situation with a guest into a positive situation. Check 10 / 25 Can you describe your method for prioritizing hotel maintenance tasks? Check 11 / 25 How would you resolve an issue with an extremely irate guest? Check 12 / 25 How would you evaluate employee performance? Check 13 / 25 Describe a time you received negative feedback from a staff member. How did you handle it? Check 14 / 25 What would you do if there was a double booking for the same room? Check 15 / 25 What would you do if there was a double booking for the same room? Check 16 / 25 Using the excel table provided please calculate the increase in sales [in February] as a percentage in relation to the sales recorded in January and give some reasons as to why sales in February were higher than January? Check 17 / 25 How would you go about developing a customer loyalty card system [please detail out process and what needs to be done]? Check 18 / 25 Using the table provided calculate what the monthly breakeven point for operating the hotel in the table will be? Check 19 / 25 How would you profile and track the buying expectations of your clientele? Check 20 / 25 How do you plan to handle things like bulk check-ins and similar scenarios at the hotel? Check 21 / 25 Have you ever been a guest at our hotel? What would you improve? Check 22 / 25 List 5 immediate things you would implement to directly increase revenue of the hotel if given the job, apart from changing pricing or making structural changes to the hotel? Check 23 / 25 List the various departments in a hotel and what they are responsible for. Check 24 / 25 As a trainee manager would you need to spend some nights in the hotel? True False 25 / 25 Please expand on your answer in question 24 by giving reasons for your choice of answer? Check Your score isThe average score is 8% LinkedIn Facebook VKontakte 0% Restart quiz
