MYSTERY SHOPPER
At Senkwa Limited, we offer a professional Mystery Shopper service designed to provide organizations with real, unbiased insights into their customer experience. Through this powerful diagnostic tool, we help you see your business through your customers’ eyes—identifying strengths, uncovering weaknesses, and discovering hidden growth opportunities.
What Is a Mystery Shopper?
A mystery shopper is a trained evaluator who poses as a regular customer, engaging with your staff, processes, and environment—either in person, over the phone, or online. After each interaction, they complete a detailed report based on pre-agreed criteria, covering aspects such as:
- Customer service quality
- Staff knowledge and professionalism
- Product or service delivery
- Cleanliness and ambiance
- Response times and follow-through
- Compliance with company standards and policies
Want a Mystery Shopper Service?
Need a 5 star assessment of your facility? Apply Now to get you started.
BASIC
ONE TIME ASSESSMENT-
No ongoing commitment
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Single and comprehensive assessment
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Ideal for short-term operational monitoring and quality assurance.
STANDARD
3 MONTHS SUBSCRIPTION-
Upfront for full access
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In depth assessment over a 3 months period
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Multiple visits and detailed report for ongoing improvement
PREMIUM
6 MONTHS SUBSCRIPTION-
Monthly news on various tools
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New products to enhance business services
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Long term operational monitoring and quality assurance
Uncover What Your Customers Really Experience: Mystery Shopper Services
In today’s competitive market, delivering exceptional customer experience is no longer optional—it’s essential. Yet, how can you truly know what happens when your customers interact with your brand? That’s where we come in.
Why Use Mystery Shopping?
Our clients leverage mystery shopping to:
- Benchmark service quality across multiple locations
- Monitor compliance with brand and regulatory standards
- Identify training needs and performance gaps
- Enhance customer satisfaction and loyalty
- Gain a competitive edge through actionable insights
Tailored Programs to Fit Your Needs
We work closely with each organization to design a mystery shopping program that aligns with your goals. Whether you’re in retail, hospitality, finance, healthcare, or any customer-facing sector, we customize our approach to reflect your brand voice, industry standards, and key performance indicators.
Confidential. Objective. Impactful.
All of our mystery shoppers are professionally trained to observe with precision and report with accuracy. The result is objective, data-driven feedback that helps your management team make informed decisions that lead to real improvement.
Let us help you uncover the real customer journey and elevate your service to new levels.
Start your journey on how to become a mystery shopper by clicking the button below
TOURISM AUDIT
A Tourism Audit is a comprehensive assessment of tourism facilities, services, and operations to evaluate their quality, sustainability, compliance, and overall visitor experience. It helps tourism businesses, destinations, and authorities identify strengths, gaps, and opportunities for improvement.
What We Assess
Our tourism audit covers key areas that influence performance and visitor satisfaction, including:
Facilities & Infrastructure – Accommodation, attractions, transport access, signage, and amenities
Service Quality – Staff professionalism, customer service standards, and guest experience
Safety & Compliance – Health, safety, hygiene, and regulatory requirements
Sustainability Practices – Environmental management, waste control, and community impact
Marketing & Digital Presence – Branding, online visibility, and booking systems
Operational Efficiency – Management processes, capacity utilization, and cost effectiveness
Why a Tourism Audit Is Important
Improves visitor satisfaction and repeat visits
Enhances compliance with tourism and hospitality standards
Identifies risks and operational inefficiencies
Supports sustainable and responsible tourism development
Strengthens competitiveness and destination reputation
Who It Is For
Hotels, resorts, and guesthouses
Tour operators and travel agencies
Tourist attractions and heritage sites
Local authorities and destination managers
Event and recreational tourism facilities
Our Deliverables
After the audit, clients receive:
A detailed Tourism Audit Report
Practical recommendations and improvement strategies
Compliance and risk assessment summary
Action plan for short-, medium-, and long-term growth
PROVISION OF TOURISM AND HOSPITALITY CONSUMABLES
Engaging in the actual development of leisure and tourism facilities, Senkwa Ltd understands the pace and demands of the hospitality industry.
Our supply solutions are notable as we offer you value for money whether you have a single self-sufficient restaurant or large hotel group. Our supply ranges from:
- Kitchen and Café Equipment
- Producing Packaged Vegetables
- Furniture and Furnishing
- Uniforms and clothing
- Packaging
SOME CLIENTS INCLUDE:
